Refund policy

RETURN

To avoid excessive shipping and save nature, we hope you choose your item(s) carefully and check the size guide for each item before choosing your size the first time. However, we understand that buying online can be tricky, and sometimes the item is not as expected, no matter how thoughtful we make purchases.

You can return purchased items within fourteen (14) days from the date you receive them. The products must be returned complete and unused in their original packaging in perfect condition. Gift cards are not refundable.
We offer free returns in Finland and the EU. In other countries, please contact your local delivery office to find out the cost of your return.

EXCHANGE

Products purchased via our online store cannot be exchanged directly. Instead, you will need to order the new product and return the original. Contact us to receive a free shipping code for your new order. Let us know if you've purchased your product using a discount code, or during a campaign, so we can add those to your new order as well.

Our contact email for returns & exchanges: customercare@wearnepra.com 

You can contact us in Finnish or English

Instruction for the returns:

In Finland:

1. Pack the item(s) in the parcel

2. Include the original packing slip or a handwritten note with your order number in the parcel. This is just to help our warehouse identify the returned order.
   
   

3. Attach the prepaid return label to your parcel. 
   If you have not received a return label, return your parcel using Posti return code and following address:
   
   651085
   Népra c/o WebLog Finland Oy
   Taalintehtaankatu 8
   20750 Turku

4. Return the parcel to the Posti & save the receipt of the shipping. 

After we have received and accepted the returned items, we will refund your payment to the payment method used in the order. It can take up to 2 weeks to process your refund. You will receive a refund notification in your email once the refund has been processed. 
If you do not return the purchase within 14 days, we reserve the right not to accept it. 

Note! If you have received free delivery charges based on the total amount of the order, but the order is returned with the remaining value below the amount requested, we will deduct the original delivery charges from the amount to be refunded.

If you have any questions about the return, you can contact us: customercare@wearnepra.com (in Finnish or English).  

In EU: 

• Contact us on customercare@wearnepra.com so that we can send you the return label and give you detailed instructions for returning from your country.
• Send following information to us by email
  • Name
  • Order number

After we have received and accepted the returned items, we will refund your payment to the payment method used in the order. It can take up to 3 weeks to process your refund (includes parcel shipment to warehouse). You will receive a refund notification in your email once the refund has been processed. 
If you do not return the purchase within 14 days, we reserve the right not to accept it. 

Note! If you have received free delivery charges based on the total amount of the order, but the order is returned with the remaining value below the amount requested, we will deduct the original delivery charges from the amount to be refunded.

In Switzerland & Norway:

You can make a return by sending the product back to us using the instructions below.

1. Pack the item(s) in the parcel

2. Include the original packing slip or a handwritten note with your order number in the parcel. This is just to help our warehouse identify the returned order.
   
   

3. Send items to following address:
   
   Népra c/o WebLog Finland Oy
   Taalintehtaankatu 8
   20750 Turku
   FINLAND
   
   Please note that customers are responsible for return shipping costs.
   

4. Save the receipt of the shipping. 

After we have received and accepted the returned items, we will refund your payment to the payment method used in the order. It can take up to 4 weeks to process your refund, depends how long shipping takes. You will receive a refund notification in your email once the refund has been processed. 
If you do not return the purchase within 14 days, we reserve the right not to accept it. 

Note! If you have received free delivery charges based on the total amount of the order, but the order is returned with the remaining value below the amount requested, we will deduct the original delivery charges from the amount to be refunded.

If you have any questions about the return, you can contact us: customercare@wearnepra.com (in Finnish or English).  

GUARANTEE & RECLAMATION

We cannot give you a strict guarantee time. However, Népra items are handcrafted and manufacturing mistakes happen. If you notice a mistake in your item, we advise you to fill in the reclamation form here.

Note: the way you take care of your item, can either prolong or shorten the life span of the garment. Please take good care of your Népras.

You can find our Take Care Guide here.