Terms and Conditions


Népra webstore is owned by Népra Oy. We reserve the right to modify, alter or update these terms and conditions, and you agree to be bound by such modifications, changes, or updates on subsequent visits.

Colour rendering depends on your computer's settings. Thus, we cannot guarantee that the colours shown on the website are exactly the colours of the actual active wear. We do our best to provide good quality pictures of the products. In the case, you have questions concerning colors, measurements or anything, please contact us at: hello@wearnepra.com

ORDERS

You can purchase Népra products with the shopping bag feature online. There's no minimum order amount. We do not guarantee that all items included in the webshop are in stock at the time of your order. We reserve the right not to deliver in case of any misconception with our stock level at the time of receiving your order. In the event that an item is unavailable, we will contact you shortly by e-mail.  

You will receive an Order Confirmation by email after placing your order, and a Shipping Confirmation once we have sent the item(s). Your order will be processed and shipped within 2-3 working days. Please note that during high seasons the delivery guidelines might not apply. If you are unsure regarding your order, please contact us via email.

SIZING

Our sizing is based on Scandinavian and German sizes. 

PRICES AND SHIPPING 

Prices are in euros and include Finnish VAT of 24%. Shipping costs will be added to orders under 120€; shipping is free on orders of 120€ and over. Prices are subject to changes.

Shipping in Finland 4,90€

Shipping in Germany 4,90€

Shipping in Europe 7,90€

Free Shipping for order above 120€.

PAYMENTS

Maksuturva Service

The payment service between vendors and consumers is offered by Maksuturva Group Ltd (Company registration number 2121703-0) in co-operation with banks and credit institutions. You as a consumer are not required to register or pay extra costs for using the payment service. The vendor will be informed instantly after a successful payment, and you will receive a confirmation email from Maksuturva. This email includes a link to Buyer’s Service webpage, where you can use the functions of the Satisfaction Guarantee: if necessary, you can return products, make a reclamation or give feedback 24/7 through this service.

Maksuturva Group Ltd is an authorized payment institution supervised by the Financial Supervisory Authority (FIN-FSA). All data transfer and money transactions are SSL secured meaning that no external party can see your personal information. Your payment will not be transferred to the vendor before you have received and had a chance to inspect the order. You will be informed of the order-specific inspection time by email.

Read more about using the Maksuturva Service »

Payment Methods

Payment can be made by Visa, Visa Electron, Master Card, through Finnish Internet Bank or PayPal.

 

Contact information:

Maksuturva Group Ltd
Business ID: 2121703-0
Keilaranta 5
02150 ESPOO
Tel. (09) 42 41 7040, workdays between 9 a.m. and 5 p.m.
E-mail: asiakaspalvelu(a)maksuturva.fi
www.maksuturva.fi

Terms & Conditions of PayPal

All products remain the property of Népra Oy until full payment is made.

RETURNS

We hope you are happy with your Népra purchase. If, for any reason whatsoever, you are dissatisfied with your order, you can return purchased items within fourteen (14) days from the date you receive them. We will send a Return Form as a PDF link with you Order Confirmation E-mail. We kindly ask you to fulfill and add the return form with your returned items. You must provide us with your IBAN and BIC. 

The products must be returned complete and unused in their original packaging. After we have received and accepted the returned items, we will refund your payment to your bank account.  Refund times depend on your bank. 

Please notice that the items must be returned as unused and in perfect condition. If you do not return the purchase within 14 days, we reserve the right not to accept it.

Check out the detailed instructions for your return: Payments & Shipping & Returns.

Please contact us to hello@wearnepra.com before returning your item(s). 

LAW AND JURISDICTION

Finnish law will be applied to all disputes arising under this User Agreement. All disputes arising under this agreement which cannot be solved by mutual agreement, shall be solved in the district court of Lahti, Finland.

Please direct all questions and inquiries to: ama@wearnepra.com. We are happy to help you and will answer you as soon as we can. 

PRIVACY

Népra Oy does not provide any third party with your private data. The details needed for completing your order are handled with the utmost privacy. We only keep your details in our system in order to provide you with a quick and efficient order process.

CONTACT

We are always pleased to hear from you and receive feedback. That is the only way to improvement. Comments on our service, products or giving us new ideas, are always welcome. You can let us know your thoughts by emailing us on hello@wearnepra.com.

Mailing address:

Népra Oy
Vuoripojankatu 13 
15210 Lahti
Finland

Customer service:

hello@wearnepra.com