Shipping & Returns

 

DELIVERY METHODS AND SHIPPING COSTS

In Finland

Posti, Pikkupaketti – 4,90€ (delivered to a mail box)
Posti, Postipaketti – 4,90€ (delivered to a pick-up point)
Posti, Kotipaketti – 6,90€ (home delivery)
Shipping is free in Finland for orders over 120€

In Germany

GLS Euro Business Parcel / DHL Express – 4,90€
Shipping is free in Germany for orders over 120€

In EU

GLS Euro Business Parcel / DHL Express – 7,90€
Free shipping for orders over 120€

In Switzerland & Norway

DHL Express – 7,90€
Free shipping for orders over 120€

In other parts of Europe

GLS Euro Business Parcel / DHL Express – 7,90€
Free shipping for orders over 120€

 

DELIVERY TIME 

Normally, the orders that come in before 12:00 (GTM+2) are sent out on the same day, excluding public holidays and weekends.

Inside Finland, the delivery takes 1-3 days. In other parts of Europe, you can expect your parcel to arrive in 5-7 days after receiving the delivery confirmation per e-mail.

 

RETURN & EXCHANGE

To avoid excessive shipping and save nature, we hope you choose your item(s) carefully and check the size guide for each item before choosing your size the first time. However, we understand that buying online can be tricky, and sometimes the item is not as expected, no matter how thoughtful we make purchases.

This is why, we offer you a free return if, for any reason whatsoever, you are dissatisfied with your order. You can return or exchange purchased items within fourteen (14) days from the date you receive them. The products must be returned complete and unused in their original packaging in perfect condition.

If you want to exchange item(s), contact us before returning the parcel so we can prepare the items for your exchange or get ready to refund. We can only exchange your item for another colour or size. 

Our contact email for returns & exchanges: customercare@wearnepra.com 

You can contact us in Finnish or English

Instruction for the returns:

In Finland:

You can make a return by sending the product back to us using the instructions below.

1. Pack the item(s) in the parcel

2. Include the original packing slip or a handwritten note with your order number in the parcel. This is just to help our warehouse identify the returned order.
   
   

3. Attach the prepaid return label to your parcel. 
   If you have not received a return label, return your parcel using Posti return code and following address:
   
   660396 
   NÉPRA
   Ogoship Oy c/o 3PL Logistiikka Uusimaa Oy
   Juurakkotie 4
   01510 Vantaa

   Return the parcel to the Posti & save the receipt of the shipping. 

After we have received and accepted the returned items, we will refund your payment to the payment method used in the order. It can take up to 2 weeks to process your refund. You will receive a refund notification in your email once the refund has been processed. 
If you do not return the purchase within 14 days, we reserve the right not to accept it. 

If you have any questions about the return, you can contact us: customercare@wearnepra.com (in Finnish or English).  

Outside Finland: 

• Contact us on customercare@wearnepra.com so that we can send you the return label and give you detailed instructions for returning from your country.
• Send following information to us by email
  • Name:
  • Order number (first 4 numbers):

After we have received and accepted the returned items, we will refund your payment to the payment method used in the order. It can take up to 3 weeks to process your refund (includes parcel shipment to warehouse). You will receive a refund notification in your email once the refund has been processed. 
If you do not return the purchase within 14 days, we reserve the right not to accept it. 

 

Instruction for the exchanges:

In Finland:

Send an inquiry about the exchange: customercare@wearnepra.com

• Name:
• Order number (first 4 numbers):
• Exchange: the product (size & color) you want in exchange

Return the product you want to change using the instructions below.

1. Pack the item(s) in the parcel

2. Include the original packing slip or a handwritten note with your order number in the parcel. This is just to help our warehouse identify the returned order.
   
   

3. Attach the prepaid return label to your parcel. 
   If you have not received a return label, return your parcel using Posti return code and following address:
   
   660396 
   NÉPRA
   Ogoship Oy c/o 3PL Logistiikka Uusimaa Oy
   Juurakkotie 4
   01510 Vantaa

4. Return the parcel to the Posti & save the receipt of the shipping. 

A new product will be sent to you as soon as we receive your return.
It can take about 2 weeks to process the exchange.

Outside Finland: 

• Contact us on customercare@wearnepra.com so that we can send you the return label and give you detailed instructions for returning from your country.
  
  
  Send following information to us by email
  • Name:
  • Order number (first 4 numbers):
  • Exchange: the product (size & color) you want in exchange

  

GUARANTEE & RECLAMATION

We cannot give you a strict guarantee time. However, Népra items are handcrafted and manufacturing mistakes happen. If you notice a mistake in your item, we advise you to contact us without delay at customercare@wearnepra.com.

Note: the way you take care of your item, can either prolong or shorten the life span of the garment. Please take good care of your Népras.

You can find our Take Care Guide here.